refunds and cancellation.

Plans renew every month. Cancel any time from Profile → Account (a team plan: from the team page), or email us. Cancelling stops the next renewal; you keep your plan and its renders until the end of the month you paid for.

When a plan ends, renders carried forward end with it. Top-ups never expire and stay yours. A team plan's leftover renders can be used by the team until they run out.

Changing to another plan starts at your next renewal, with no part-month charge or refund. Need more before then? Add a top-up.

A render that fails isn't counted: the render goes back into your account automatically, so you never use one on a render you didn't get. This gives back the render, not money.

Payments for plans and top-ups aren't refunded, whether or not you've used the renders, including the rest of a month after you cancel.

The one exception: if you were charged twice or by mistake, email us within 7 days of the charge. Once we've checked it, the wrong charge goes back the way you paid, within 5 to 7 working days.

Payments are handled by Razorpay. We never see or store your card or bank details. Prices are in Indian rupees and include GST where it applies.

Hocus is a digital service, so there's nothing to ship: renders are ready in your account. Sold by Otomotive (GSTIN 32ARYPH7622Q1ZZ); see Contact. Questions: hello@usehocus.com.